Shipping

We ship from our Melbourne warehouse. Shipping times are from when orders are despatched.

Australia Shipping:

• Free Standard Shipping & Returns: 2-6 business days (Australia Post).
• Express: $9.95, 1-3 business days (Australia Post).
• Same Day: $19.95, order by 10am AEST for delivery 6-9pm, Mon-Fri (Startrack). Only in Metro Melbourne.

For current delivery times, check the Australia Post website.

New Zealand Shipping:

• Free Shipping & Returns: 7+ business days (Australia Post International).
• DHL Express: $30, 2-4 business days.

International Shipping:

• Australia Post: $11, 10+ business days.
• DHL Express: $30, 2-4 business days to NZ, 3-7 days worldwide.

Note: International orders may incur taxes upon arrival.

Returns & Exchanges

We want you to love your purchase. If it's not the right fit or you're unsatisfied for any reason, let us know. We offer exchanges or full refunds within 30 days.

Australia or New Zealand returns are free. To qualify for a return:

• Items must be unworn, undamaged, in their original packaging, and without sole wear or creases.
• Return requests should be made within 30 days of receiving your order.

For International returns, you'll cover the return costs, but we'll ship your exchange for free.

Faulty or Flawed Products?

We stand behind the quality of our boots, and offer a 12 month warranty.

If you experience any material or manufacturing flaw, please contact us so that our customer support team can assist.

Have a question?
No problem, we’re here to help! Send us an email at support@merrypeople.com