Exchanges & Refunds
We understand when you receive your item in the mail, it may not be right for you - or you may require a different size. If you would like a exchange or refund, this is no problem with us!
Please send back to us at the below:
Exchanges/Refunds (Which ever you would like)
Merry People, PO BOX 18003, Melbourne VIC 8003
Please include a note with your item which shows your order number, your name and the item you would like to exchange for/or request for a refund.
All returns must be in their original, new condition, not damaged or worn. If you purchased the gumboots, the box must also must be in the same condition you received (ie: the box must be sent in a satchel or have wrapping paper around it.)
If the shoe box does not come back inside a satchel with the postage stickers on it, we are unable to sell this box to another customer and our fulfilment company will deem the item as a faulty item.
Once we receive the item we will review and if all as per the above, we will send a request to the warehouse to send your requested item, or process a refund.
Please note - we do not cover the costs for you to ship the item back to us. We also do not process refunds or exchanges on sale items.