Shipping & Returns

Shipping Times

Standard Shipping: 2 - 4 business days (Australia & New Zealand)

Express Shipping: 1 - 2 business days (Australia only)

All other international orders: 5 - 10 business days (for international shipping you are liable for any incoming taxes your country may charge to receive the goods)

Same day dispatch - If you place your order before 11am AEDT on a weekday it’ll be on it's way to you the same day.

Return & Exchange Policy

We understand when you receive your boots or jacket in the mail, it may not be the right fit for you. 

You can always exchange or return your order so long as:

  1. The items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles) and in their original packaging.
  2. Your return request is submitted within 90 days of receiving your original order.

We've extended our returns policy from 30 days, to 90 days, giving you additional time try our products at home, and allowing for the current situation.

Click here to get started on an exchange or return.

Please note - you are responsible to cover the costs of sending your item/s back to us.

Faulty or Flawed Products?

We stand behind the quality of our products. If you experience any material or manufacturing flaw, please contact us so that our customer support team can assist. 

Have a question? No problem, we’re here to help! Send us an email at support@merrypeople.com