SHIPPING TIMES

Our warehouse is operating as usual and dispatching all orders.

Due to increased volume, Australia Post are experiencing some delays which may impact delivery times. 

Standard Shipping: 3 - 7 business days (Australia)

Express Shipping: 2 - 4 business days (Australia only)

Australia Post International: 10+ business days - Australia Post expects international delivery delays due to flight cancellations and government restrictions because of COVID-19. Check the Australia Post website for impacts to your country.

DHL International Express: Fast reliable international service | 2 day New Zealand shipping | 3 - 10 Business days rest of world

Please note- for international shipping you are liable for any incoming taxes your country may charge to receive the goods.

Same day dispatch- If you place your order before 11am AEDT on a weekday it’ll be on it’s way to you the same day.

RETURN & EXCHANGE POLICY

We understand when you receive your boots or jacket in the mail, it may not be the right fit for you.
You can always exchange or return your order so long as: 
The items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging. Your return request is submitted within 30 days of receiving your original order.
Please note - you are responsible to cover the costs of sending your item/s back to us.

Click here to get started on an exchange or return.

FAULTY OR FLAWED PRODUCTS?

We stand behind the quality of our products, and offer a 12 month warranty
If you experience any material or manufacturing flaw, please contact us so that our customer support team can assist.


Have a question?
No problem, we’re here to help! Send us an email at support@merrypeople.com