Exchanges & Refunds

We understand when you receive your boots or jacket in the mail, it may not be the right fit for you. 

Please keep your item in it's original condition (including packaging & swing tags) and email us at

Please include in the email;  your full name, order number and what you would like Ie: exchange for size 39 Bobbi black 

Once receiving your email, we will provide you with further information on how to send back to us.  

Please note - you are responsible to cover the costs of sending your item/s back to us and we will only accept returns within 30 days from purchase (if returned in its original and new condition.)