SHIPPING TIMES
Australia Domestic Shipping:
Free Standard Shipping & Returns: 2 - 6 business days (Australia Post)
Express Shipping $7.95: 1 - 3 business days (Australia Post)
Same Day Shipping $14.95: Order before 10am (AEST) for same-day delivery between 6pm and 9pm, Monday - Friday (Startrack). Available in Metropolitan Melbourne only.
We ship from Melbourne - shipping time can vary. For up to date shipping times see the Australia Post website.
New Zealand Shipping:
Free Shipping & Returns - Australia Post International | 7+ Business days
DHL International Express Shipping | $30 | 2 - 4 Business Days
International Shipping:
Australia Post International | $11 | 10+ business days
DHL International Express:
Fast reliable international service | $30 | 2 - 4 day New Zealand shipping | 3 - 7 Business days rest of world
Please note: For international shipping you are liable for any incoming taxes your country may charge to receive the goods (excluding UK orders - all taxes and duties are included).
RETURN & EXCHANGE POLICY
We want you to be in love with your new purchase. If the size isn't quite right or if you’re not happy (for whatever reason), please let us know and we can offer you an exchange or full refund within 30 days of purchase.
We will cover the cost of you returning the boots to us if you're in Australia or New Zealand.
You can always exchange or return your order so long as:
- The items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging - Your return request is submitted within 30 days of receiving your original order.
Free Australian & New Zealand returns.
International returns - you are responsible to cover the costs of sending your item/s back to us. (we will send your exchange out free of charge)
FAULTY OR FLAWED PRODUCTS?
We stand behind the quality of our boots, and offer a 12 month warranty.
If you experience any material or manufacturing flaw, please contact us so that our customer support team can assist.
Have a question?
No problem, we’re here to help! Send us an email at support@merrypeople.com