FAQ's
Top Questions
What size should I order - Are Merry People true to size?
Our Bobbi boots run true to size, so we recommend you order your normal shoe size. Our size chart shows measurements making it easy to compare our boots to an existing pair of shoes you already own. Our Rosey Gumboots tend to run a little small in sizing. Here we recommend you go up a size.
How do I exchange or return my purchase?
You can always exchange or return your order so long as:
- The items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles) and in their original packaging.
- Your return request is submitted within 90 days of receiving your original order.
We've extended our returns policy from 30 days, to 90 days, giving you additional time try our products at home, and allowing for the current situation.
To get started on an exchange or return follow this link to our portal.
Do you have any stores where I can try on Merry People?
It can be tricky purchasing footwear online so we have wholesale partners around Australia where you can try on and purchase Merry People, find your closest retailer here.
The size / shade I want is sold out; how often do you restock?
Merry People currently have 4 seasonal deliveries a year. However, we love to offer different shades, so not every style is restocked in each shipment.
We always offer presale to ensure the best chance of securing your pair. Sign up to our email list to always find out first.
Are there any upcoming sales or discount codes?
At Merry People we never put our products on sale. We’ve created quality boots with a functional and classic design that can be worn season on season, year after year. We strive to offer the lowest possible price all year round, to all of our customers. However, we do understand that many of us are on tight budgets, and are becoming more conscious of our purchases. We often have samples, lightly worn boots used for photoshoots or events, and some factory seconds at our office. If purchasing a pair of these boots appeals to you, please contact us with the size & colour you are looking for, and we will do our best to help you.
Unfortunately, due to government directed social distancing, we are currently working from home and our Collingwood office is closed. It may take longer for us to get photos and information on seconds boots to you.
Weather related
Can you wear gumboots in the snow?
We get a lot of customers wearing our Bobbi gumboots to the snow! The Bobbi gumboots have been tested in sub-zero climate and are 100% waterproof (including the neoprene on the side panels). They were not designed to be a snow boot, so we do recommend you purchase a product called ice grips or traction spray to apply to the soles to add more grip.
How to dry gumboots? (Aghh - so annoying!)
Use a small hand towel to pat down as much as you can. You can use a hair dryer to point inside the boots for a few seconds at a time. Stuff the inside of the boots with newspaper (put as much as you can in there), place the boots (with the newspaper inside) somewhere warm, inside and upside down. After 24 hours, remove the moist newspaper and repeat the process again (and again) until dry.
Are gumboots waterproof?
Yes, our Merry People gumboots are 100% waterproof (and the sides are neoprene so also waterproof.)
Fabrication & Fit
Do I need to go up a size from my normal shoe size?
Bobbi Gumboots - No, we recommend you order your normal shoe size.
Rosey Gumboots - Yes, the boots run a little small in sizing (different sizing to the bobbi gumboots), so recommend to go up a size. The rosey gumboots are a little thinner (so you do feel the cold) - a thicker sock does help.
What is the difference between the Bobbi and the Rosey Gumboots?
The bobbi gumboots are a more durable lifestyle gumboot with arch support. They can be worn in sub-zero temperatures.
The rosey boots are more of a light weight gumboot to get outside (more of a fashion boot.) Have a thinner sole, with not a lot of arch support - so will wear through quicker if worn every day. Great to have at the back door to slip on easily to get outside.
What are gumboots made of?
Our boots are made with 100% natural rubber with a 4mm neoprene lining. The bobbi gumboots have cotton pull on tags.
Are your boots vegan?
Yes - our gumboots are 100% Vegan. A lot of boots & shoes are made using glues that contain animal products, however we use a vegan glue.
What is the width of the boots - can you stretch gumboots?
Yes - Natural Rubber does stretch.
The boots are initially a little snug, but if you have wider feet - they will soften and stretch over time (more so with the bobbi gumboots). The lining of our gumboots include a 4mm neoprene. Neoprene does have similar properties to memory foam so will mould and soften to your feet over time. The rubber on the outside does also soften if you have wider feet or bunions.
Can I put orthotics inside the boots?
Yes, there is an inner sole inside the boots that can be taken out. If it doesn’t feel right, you can always return to us for a full refund - click here to go to the exchanges process.
Are your boots non-slip? Can I wear them to work?
Merry People boots are not non-slip and do not have any work safe accreditations. We have not designed the boots to be work boots, they have been designed to be a fashionable waterproof & lifestyle boot.
How can I keep my boots looking great for longer?
Keep your boots stored some place dry and away from direct sunlight. (We recommend inside.) Purchase a silicone spray or oil from a hardware store and apply onto your boots from time to time. This will keep the natural rubber moist and help avoid cracks.
Keep your boots clean and wipe them down after they become dirty. If you leave excess dirt on your boots, it can dry out the rubber or fade the rubber colour over time.
Read more about boot care on our blog.
Production
Where are your boots made?
Our boots are made at a family owned factory in China. We have a close relationship with the factory and visit very regularly. The workers are treated well and paid in line with the local living wages. (Click on video below to watch how our gumboots are made.)
How long will your boots last for?
It is a little tricky to answer this, as it depends on how you wear them and how you look after your boots.
Similar to a leather boot, there is care required on Merry People boots to ensure you have them looking good for years!
If you follow all the care instructions and still have issues with your boots within the first year, please contact us at support@merrypeople.com
Shipping
How much for international shipping?
$11 AUD. However, you may be subject to incoming taxes from your country. This sometimes does happen with UK & EU orders, however not always (strangely). Please check with your local incoming customs to check what taxes you may need to pay on arrival. We will not cover these charges.
Yikes, I need my boots today! Can you help me out?
In Australia, we are working on same day delivery for Melbourne and Sydney (Metro only) with our fulfilment partner (Australia Post), however at the moment the best we can do is express post, 1-2 days. Have a look at our stockists, hopefully there is one near you! You can also email us, support@merrypeople.com While we have allowed pick up from our Collingwood office, due to government directed social distancing, we are currently working from home. Unfortunately this means we are unable to offer pick up or exchanges from our office until further notice.
