Our Bobbi boots run true to size, so we recommend you order your normal shoe size. Our size guide shows measurements making it easy to compare our boots to an existing pair of shoes you already own. Our Rosey Gumboots tend to run a little small in sizing. Here we recommend you go up a size.

You can always exchange or return your order so long as:

The items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.

Your return request is submitted within 30 days of receiving your original order.

To get started on an exchange or return follow this link to our portal

It can be tricky purchasing footwear online so we have wholesale partners around Australia where you can try on and purchase Merry People, find your closest retailer here

Merry People currently have 4 seasonal deliveries a year. However, we love to offer different shades, so not every style is restocked in each shipment.

We currently offer a notification service for sold out sizes and colours on each product page. Sign up to receive and email or text message if your preference comes back in stock.

We always offer presale to ensure the best chance of securing your pair. Sign up to our email list to always find out first. 

Our Bobbi boots run true to size, so we recommend you order your normal shoe size. Our size guide shows measurements so you can compare our boots to an existing pair of shoes you already own. However, our Rosey Gumboots tend to run a little smaller in sizing, here we recommend you go up a size.

Our boots are currently available in a traditional B width, which fits the majority of the population. While we don’t offer a wide or narrow option contact us if you would like some advice regarding sizing up or down to accommodate width.

Bobbi • Our Bobbi boot is designed to be an everyday boot with arch support, durable natural rubber, and a sole tested for below freezing temperatures.

Rosey • The Rosey is an easy lifestyle boot. Made 4mm neoprene lining.

Kids • Our kids boots take the same technology & functionality of the adults Bobbi boot, with added support and extra tread & grip on the sole. 

Yes, all Merry People boots have a removable inner sole, which makes it easy to add inserts. We recommend you check the length of your orthotic against the length of the Merry People inner sole to ensure a comfortable fit.

All our boots have a quality natural rubber outer and a 4mm Neoprene lining.

The Bobbi boot has cotton pull tags and the Rosey style has a brass name plate.

Our boots and jackets are 100% waterproof. The neoprene lining ensures the Bobbi & Rosey boots are waterproof at the sides, and our Charlotte trench has sealed seams.

Yes. Our boots do not use any animal products or byproducts and are 100% cruelty free and vegan friendly.

Some waterproof boots can be heavy to walk in, or feel quite flimsy. Our Bobbi style is a midweight boot, with size EU39 weighing 800g (Just over 1.5lb).

Keep your boots stored in a dry pace and away from direct sunlight. We recommend keeping them indoors as prolonged exposure to sunlight can dry out the rubber or fade the colours.

Cleaning your boots regularly will also help prolong their life. We recommend using a mild detergent (dishwashing liquid works well) to remove any marks from the rubber or neoprene. If you leave excess dirt on your boots, it can dry out the rubber or fade the rubber colour over time. 

You can also use silicone based products to protect your boots, this will keep the natural rubber moist and help avoid cracks. You can purchase silicone sprays from outdoor stores (used for diving equipment) and silicone oil products from hardware stores or art supplies. We've shared some of our favourite boot care tips on our blog.

It is a little tricky to answer this, as it depends on how you wear them and how you look after your boots. As with a leather boot, there is care required for Merry People boots to ensure you have them looking good for years! 

If you follow all the care instructions and still have issues with your boots within the first year, we offer a 12 month warranty, please contact us at support@merrypeople.com

We get a lot of customers wearing our Bobbi gumboots to the snow! The Bobbi gumboots have been tested in sub zero temperatures and are 100% waterproof. 

However, our boots are not designed to be a snow boot, so we do recommend you purchase a product called ice grips (available at sports or outdoor stores) or traction spray (available in hardware stores) to apply to the soles to add more grip if you plan to wear in icy or snowy conditions.

While our boots are 100% waterproof, sometimes water can get inside your boots. If this happens, you can use a small hand towel to absorb as much as you can. You can also use a hair dryer to point inside the boots for a few seconds at a time. Once you have removed the excess water, stuff the inside of the boots with newspaper (use as much as you can). Then place the boots upside down, somewhere warm and indoors.  After 24 hours, remove the moist newspaper and repeat the process again if required, until the neoprene lining is dry.